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Technical support identifies services that entities provide to users of technology products or services. In general, technical support provides help regarding specific difficulties with a product or service, instead of providing instruction, provision or customization of product, or other support providers. Most companies provide technical support for those products or services they sell, either included in the price or for another fee. Technical support could be delivered by phone, email, live support software on a website, or other programs where users can log an event. Bigger organizations often have internal technical support readily available to their staff for computer-related problems. The Internet can also be a good resource for publicly accessible tech support, where experienced users help users find answers to their issues. [not confirmed in body] Additionally, some fee-based service companies charge for superior technical support services.

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